Module 3 Course 2 Immersive Customer Experience And Digital Social Marketing
14 Sessions
32 Actions
32 Minutes
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Course 2: Immersive Customer Experience and Digital Social Marketing
Description
Welcome to Module 2 of this certification program. As businesses navigate the digital economy, creating meaningful connections with customers is a competitive advantage. This module explores how to use digital marketing strategies, social media innovations, and AI-driven tools to strengthen customer relationships. We'll take a deep dive into leveraging technology to personalize experiences, drive engagement, and deliver measurable results. Prepare to uncover how modern marketing strategies and innovations can empower your organization to thrive in the AI-driven digital landscape.
About the Author
author
Donald Lim
President, DITO CME
Dr Donald Lim is the President of DITO CME. Prior to this, he served as Country CEO of Dentsu Aegis Philippines, Chief Digital Officer of ABS-CBN Corporation, Managing Director of MRM Manila, and CEO of Yehey Corporation and Media Contacts Manila. He has been a passionate educator, senior executive and digital media thought leader for more than 22 years.
Dr Lim teaches e-marketing at the Graduate School of De La Salle University, as well as Advanced Marketing and Advanced Strategic Management for the Doctoral Program at San Beda University. He was an Adjunct Professor at the Asian Institute of Management and Bradford University in England. He is one of the first to be awarded the “Certified Entrepreneur” title by the Canadian Institute of Entrepreneurship and the only Filipino to receive the Direct Marketing Network ”DMN 40 Under 40 Award” in New York. He was the recipient of "The Outstanding Young Men (TOYM)" Award for Community Building in Digital Media” from the Junior Chamber International (JCI).
Dr Lim completed his Management Degree from the Ateneo de Manila University, his MBA Degree (With Distinction) from Murdoch University, and his Doctor in Business Administration Degree from the University of Phoenix Arizona, USA.
Content
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Session 1
Welcome to Course 2
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Session 2
The Evolution of Marketing: From Products to Immer...
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Session 3
Crafting Exceptional Customer Experiences with Dig...
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Session 4
Use Case: Starbucks A Leader In Digital And Experi...
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Session 5
BREAK 1: Progress Check
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Session 6
The Essential Digital Marketing Toolbox
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Session 7
The Power of Social Media Customer Engagement
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Session 8
Power of Social Media: Nike’s Social Media Success
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Session 9
BREAK 2: Progress Check
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Session 10
The Future of Digital Marketing: How AI Is Shapin...
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Session 11
The Future of Marketing: Trends and Innovations
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Session 12
BREAK 3: Progress Check
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Session 13
SESSION 10: Summary of Key Learnings and Key Takea...
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Session 14
Certification Assessment