Module 3 Course 1 Customer Journey Mapping And Omnichannel Marketing
12 Sessions
35 Actions
35 Minutes
About
Tagline
Course 1: Customer Journey Mapping and Omnichannel Marketing
Description
About the Author

Donald Lim
President, DITO CME
Dr Donald Lim is the President of DITO CME. Prior to this, he served as Country CEO of Dentsu Aegis Philippines, Chief Digital Officer of ABS-CBN Corporation, Managing Director of MRM Manila, and CEO of Yehey Corporation and Media Contacts Manila. He has been a passionate educator, senior executive and digital media thought leader for more than 22 years.
Dr Lim teaches e-marketing at the Graduate School of De La Salle University, as well as Advanced Marketing and Advanced Strategic Management for the Doctoral Program at San Beda University. He was an Adjunct Professor at the Asian Institute of Management and Bradford University in England. He is one of the first to be awarded the “Certified Entrepreneur” title by the Canadian Institute of Entrepreneurship and the only Filipino to receive the Direct Marketing Network ”DMN 40 Under 40 Award” in New York. He was the recipient of "The Outstanding Young Men (TOYM)" Award for Community Building in Digital Media” from the Junior Chamber International (JCI).
Dr Lim completed his Management Degree from the Ateneo de Manila University, his MBA Degree (With Distinction) from Murdoch University, and his Doctor in Business Administration Degree from the University of Phoenix Arizona, USA.
Content
Session 1
Welcome to Course 1
Session 2
Building Customer Connections in a Digital World
Session 3
DISNEY Use Case: Personalized Magic Through Digita...
Session 4
Break 1: Progress Check
Session 5
Mapping the Customer Experience: The Key Stages of...
Session 6
Designing an Omnichannel Marketing Strategy
Session 7
IKEA'S Omnichannel Marketing Strategy: A Comprehen...
Session 8
Break 2: Progress Check
Session 9
Emerging Trends in Customer Value Creation Use Cas...
Session 10
Tools and Techniques for Customer Journey Mapping ...
Session 11
Summary of Key Learnings and Key Takeaways
Session 12
Certification Assessment